ZEROLOCK GUIDED ONBOARDING (GO)
ZeroLock GO offers a guided onboarding service meticulously crafted to ensure your success with the ZeroLock platform. Our customer success team utilizes a well-defined methodology to facilitate a jump start to your deployment, providing you with best practices and expert guidance to optimize your time to value.
Your Onboarding Copilot.
A single point of contact for seamless support from initial discovery through deployment.
ZeroLock GO designates a dedicated customer success engineer to every customer, harnessing their expertise and experience to tailor Zerolock for your unique environment and business objectives. From the onset, you gain immediate access to the insights and assistance of your customer success engineer, encompassing an understanding of the diverse capabilities of the ZeroLock platform, guidance on achieving your security objectives, and best practices for optimal utilization.
Operationalize and maximize your investment.
Through a consistent series of weekly advisory meetings, your customer success engineer will guide you through the effective setup and tuning of your ZeroLock deployment. They will assess and fine-tune your policies and exclusions, assist with agent configurations and deployments, and provide guidance around alerts.
Build confidence and comfort with the ZeroLock platform.
Your designated customer success engineer is committed to advocating ZeroLock’s best practices related to setup, exclusions, and policies. This is designed to enhance your comprehension of their effects on your environment and overall outcomes. By day 60, you’ll possess the confidence and expertise necessary to efficiently oversee and sustain your hypervisor security software into the future.
ZeroLock GO 60-day objective overview
- Self-Guided online technical training and knowledge transfer
- Discovery and deployment advisement
- ZeroLock management console setup and configuration
- Weekly tuning and deployment advisement meetings
- ZeroLock agent configuration and deployment guidance
- Alert analysis and configuration guidance of Lockdown rules and exclusions
*All services specified must be consumed within 90 days from the date of execution of the purchase order. No extensions will be granted, and expired services are non-refundable. The service offering outlined above is limited to two named customer contacts
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